RETURN & EXCHANGE POLICY
We want every client to be satisfied with their purchase.
Ready-to-Wear Items
Ready-to-wear products may be returned or exchanged within 30 days of delivery, provided:
• item is unworn
• tags remain attached
• item is in original condition
Bespoke, Made-to-Measure & Custom Garments
By placing an order for a bespoke or made-to-measure garment, the client acknowledges that the product is individually crafted according to personal measurements, fabric selections, and design preferences.
Because each garment is produced specifically for the client and cannot be resold, bespoke, made-to-measure, and custom garments are considered final sale once production begins.
Orders may be cancelled within 48 hours of purchase, provided production has not yet started.
After 48 hours, garments enter the tailoring production process and orders can no longer be cancelled, modified, returned, or refunded.
Bellucci Napoli is committed to delivering the best possible fit. If minor adjustments are required, our team will assist in determining the most appropriate alteration solution.
For 3D Made-to-Measure garments, Bellucci Napoli offers an alteration credit of up to $150 per garment if adjustments are necessary.
Because each fabric behaves differently and may influence the final drape and fit, our styling team will work with you to determine whether:
• alterations will be performed by our team, or
• a local alteration credit will be applied.
Our goal is always to ensure the best possible fit while preserving the integrity of Neapolitan tailoring craftsmanship.
By confirming the order, the client authorizes Bellucci Napoli to begin production and accepts that custom garments are not eligible for cancellation, return, or refund.
Bellucci Napoli remains committed to delivering the best possible fit and, when necessary, will assist with reasonable alterations to ensure client satisfaction
Defective Items
If a product arrives damaged or defective, please contact us within 48 hours of delivery.
Return Process
To initiate a return please contact:
atelier@belluccinapoli.com
Customers are responsible for return shipping unless the item is defective.